Business Process Analyst
Take up the challenge with the TUI smile on your face: the symbol of the appreciation and satisfaction of our customers, and of our employees.
For TUI Group to become a truly integrated global travel company, the creation of a centralized Inflight Services (IFS) team will enable harmonisation of Inflight (on-board and pre-order) retail & complementary activities and processes across the five TUI airlines and thereby maximise profits by applying best practice to all Inflight operations.
How you will make an impact
There are many ways for you to get involved:
- As Business Process Analyst you will support delivery of the IFS Process Model by mapping key related processes together with internal stakeholders and keep overall track of progress.
- Furthermore you will use Lean methodology to evaluate existing processes to improve and align these into more efficient methods, to find and reduce existing bottlenecks and non-value adding activities, and to implement auditing and control procedures to ensure process are followed.
- As part of the Process management team, alongside the Business Process Manager, you will help to establish the function within IFS and implement the objectives of the team to ensure all key processes are mapped, aligned and understood.
- You will be able to build relationships with stakeholders across markets and Aviation to influence and engage them in creating a culture where process management is understood as a key enabler of our strategic objectives.
- You be required to travel for work on a regular basis to our offices across Europe to work with key stakeholders.
What you will bring
There is more than one way to the perfect fit – here are some of the ideal things:
- Ideally Lean or Six Sigma qualification to Green belt standard, but ambitious individuals without this but looking to progress will be considered
- Experience of working as part of multi-disciplinary teams to improve efficiencies through process management
- Attention to detail and can interpret complex information to map key requirements and potential areas of opportunity
- Track record in delivering operational benefits through introduction of metrics, analysis and assessment of processes, and by building a culture of continuous improvement
- Experience of process management and control across complex organisations and across multiple countries
- Strong communication and reporting skills, able to present findings and translate the process challenges and improvements into an understandable form for business stakeholders to make decisions
- Flexible and able to manage multiple complex tasks through ambiguity, complexity and shifting priorities, demands and timelines and differing stakeholder positions
- Able to travel regularly within Europe to meet with internal stakeholders
You and TUI
Working at TUI brings many advantages, extras and fun:
- Annual total reward plan relating to employment conditions;
- Health & Wellbeing: sports, nutrition and inspiring sessions;
- Employee benefits on travel;
- Life Long Learning (online/offline);
- After effort, relaxation comes through numerous personnel activities.
Together with TUI Belgium, TUI Nederland forms the TUI Benelux cluster. Both countries serve their own internal market with the Tour Operator, their own Airlines and Retail, but work closely together in many areas and benefit from the joint scale.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com